New to RS Americas?

Find documentation related to starting a new position with a laptop, docking station and other peripherals.

phone apps

Documentation related to installing Outlook and Teams on personal devices.

VPN

Find documentation related to setting up Global Protect.

Authenticator Help

Documentation related to utilizing MS Authenticator.

Consultant / Contractor documentation

Documentation for Consultant / Contractors setup are found here.

Other Documentation

Other assorted documentation not categorized above can be found here.

drive mapping

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about mapped folders / shared drives

mapping a known folder

manually mapping a given drive path

Dell Dock Information

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GlobalProtect information

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You will need to install MS Authenticator on your mobile device for MFA purposes

For PingID Instructions, Choose Your Authentication type:

Azure Virtual Desktop (AVD) Login Instructions

Here are instructions to log in to your Azure Virtual Desktop.
Please reach out to your sponsor for Login Credentials.

RSGroup AVD Web Client Link
(right click link below and open in new tab)

RSGroup AVD Login Instructions:

If you have recently purchased a new phone, and are switching devices from an Android to an iPhone or an iPhone to an Android, please **contact the help desk first **in order to have your account added to the correct Active Directory group.If you do not perform this step, your phone will be marked as Not In Compliance and you will be unable to use MS Authenticator.

For Setup Instructions, Choose Your Model:

Android Setup Using Mobile Device

To install the Authenticator app on an Android device, scan the QR code below or navigate to the Play Store and manually search for Microsoft Authenticator.

Navigate to Microsoft 365 Sign-in for Multi-Factor Authenticator Setup Page:
(Right-click link and open in a new tab)

Microsoft Authenticator - Android Instructions

[ Right click the image and click 'view in new tab' if you need the full size. ]

Android Setup

To install the Authenticator app on an Android device, scan the QR code below or navigate to the Play Store and manually search for Microsoft Authenticator.

Navigate to Microsoft 365 Sign-in for Multi-Factor Authenticator Setup Page:
(Right-click link and open in a new tab)

Microsoft Authenticator - Android Instructions

[ Right click the image and click 'view in new tab' if you need the full size. ]

FIVE9 Set up

Please reach out to your Supervisor for your Five9 Login Information.
Click links below to learn how to set up Five9.

FIVE9 First-Time Login

Please reach out to your Supervisor for your Five9 Login Information.
You will need to log in to Five9 to set your password and answer security questions.

After setting password and security questions, you will be able to log in with the SSO Desktop Icon.

[ Right click the image and click 'view in new tab' if you need the full size. ]

FIVE9 SSO Login

After setting password and security questions, you will be able to log in with the SSO Desktop Icon.

FIVE9 SSO Add-on Installation

Five9 requires 2 addons to be installed to work.
Please follow instructions below or reach out to the Help Desk for assistance.

FIVE9 SSO Skill Selection

You will need to select a skill in order to receive and answer calls.
If you do not have the correct skills assigned, please reach out to your Supervisor.

FIVE9 - how to use

This shows how to use Five9 and what the icons mean.

Iphone Setup Using Mobile Device

To install the Authenticator app on an Apple device, scan the QR code below or navigate to the App Store and manually search for Microsoft Authenticator.

Navigate to Microsoft 365 Sign-in for Multi-Factor Authenticator Setup Page:
(Right-click link and open in a new tab)

Microsoft Authenticator - Apple Instructions

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Microsoft Applications only

You will need to set up Microsoft Authenticator before accessing Microsoft Teams and/or Microsoft Outlook.

Navigate to Microsoft 365 Sign-in for Multi-Factor Authenticator Setup Page:
(Right-click link and open in a new tab)

Links to Microsoft Applications

Please log in with the credentials provided by your Sponsor.
(Right-click link and open in a new tab)

SAP GUI for Windows Set up

If your SAP GUI for Windows is missing Workspace Connections, you will need to manually update your XML Files.
Please follow instructions below:

[ Right click the image and click 'view in new tab' if you need the full size. ]

iPhone Setup

To install the Authenticator app on an Apple device, scan the QR code below or navigate to the App Store and manually search for Microsoft Authenticator.

Navigate to Microsoft 365 Sign-in for Multi-Factor Authenticator Setup Page:
(Right-click link and open in a new tab)

Microsoft Authenticator - Apple Instructions

[ Right click the image and click 'view in new tab' if you need the full size. ]

onedrive setup instructions:

[ Right click the images and click 'view in new tab' if you need the full size. ]

sound output change in five9:

outlook & teams on mobile

Corporate Map

Please do not reach out to individual Help Desk members on Teams for assistance; if you are able, file a ticket for your request or issue, and if you require immediate assistance, call the Help Desk:

Technology Support Help Desk
Extension 77555
or (817) 595-8555
technologysupport.alliedelec.com

Consultant / Contractor sign-on information

You will need to first install and setup MS Authenticator.
Please click on the Authenticator Setup link below to get started